FAQ
Need Help? We're Here for You
Before reaching out, you may find the answer you're looking for in our Help or FAQ sections. These pages contain useful information about orders, shipping, returns, and common product questions.
If you still need assistance, our customer support team will be happy to help.
Orders
How do I place an order?
How do I place an order?
Simply add your selected items to the cart, proceed to checkout, and complete your payment using the available payment methods. You will receive an order confirmation email once the payment is confirmed.
Can I cancel or change my order?
Can I cancel or change my order?
If you need to cancel or update your order, please contact us as soon as possible at hello@comsfit.com.
If your order has not yet been processed, we will do our best to accommodate your request. Once the order is processed, changes or cancellations may no longer be possible.
How do I know if my order was placed successfully?
How do I know if my order was placed successfully?
After placing an order, you will receive a confirmation email sent to the email address you used at checkout. If you don’t see it, please check your spam or promotions folder.
I entered the wrong shipping address. What should I do?
I entered the wrong shipping address. What should I do?
Please contact us within 12 hours of placing your order at hello@comsfit.com. We will do our best to update your address before the order is processed. However, once the order has been processed, changes may no longer be possible.
Shipping
Where do you ship from?
Where do you ship from?
COMSFIT operates through an international fulfillment model. Our products are manufactured in Vietnam and shipped to warehouse locations in multiple countries to support order fulfillment across different markets.
How long does order processing take?
How long does order processing take?
Orders are typically processed within 1–2 business days after payment confirmation. Please note that during peak periods, processing times may be slightly longer.
How long does shipping take?
How long does shipping take?
Shipping generally takes 4–6 business days, depending on the destination country and local carrier performance. Please note that this is an estimate, and delivery times may vary due to weather conditions, customs processing, or carrier delays.
Do you provide tracking information?
Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.
How much does shipping cost?
How much does shipping cost?
Shipping costs are calculated according to our current shipping policy. The available shipping methods and their fees will be displayed at checkout before payment.
Do you offer free shipping?
Do you offer free shipping?
Free shipping may be available for eligible orders depending on the order value and location. Please refer to our checkout page for the most accurate information.
What happens if my package is delayed?
What happens if my package is delayed?
While we aim to deliver all orders within the estimated shipping time, delays can occur due to factors outside our control, such as customs clearance, carrier issues, or weather disruptions. If your package appears delayed, please contact us at hello@comsfit.com.
What happens if my package cannot be delivered?
What happens if my package cannot be delivered?
If delivery fails due to an incorrect address, an unreachable recipient, or refusal to accept the package, the order may be returned or canceled. Shipping fees are non-refundable, and the customer may be required to pay shipping fees again for reshipment.
Returns & Refunds
What is your return policy?
What is your return policy?
We accept eligible return requests within 30 days from the date of delivery, subject to the conditions stated in our refund and return policy.
How do I request a return?
How do I request a return?
To request a return, please contact us at hello@comsfit.com with your order details and reason for the request. Our team will review your return request and provide return instructions if it is eligible.
How long does it take to receive a refund?
How long does it take to receive a refund?
Approved refunds are typically processed within 5 business days after we receive and inspect the returned item. The refund will be issued through the original payment method.
Do customers pay for return shipping?
Do customers pay for return shipping?
Return shipping costs may apply depending on the reason for the return:
- Defective or incorrect items: COMSFIT may provide support based on the case.
- Change of mind or accidental purchase: Customers may be responsible for return shipping costs.
Can I return an item if I changed my mind?
Can I return an item if I changed my mind?
Returns due to change of mind may be accepted if the item meets the eligibility conditions outlined in our refund and return policy. Please contact us for more details.
What items are not eligible for return?
What items are not eligible for return?
Certain items, including those marked as final sale, personalized, or opened (if hygiene-related), may not be eligible for return. Please review our full refund and return policy for more details.
Products
Are your products manufactured in-house?
Are your products manufactured in-house?
COMSFIT works through a supply and fulfillment model where products are manufactured in Vietnam and then shipped to warehouse locations in multiple countries for international fulfillment.
How do I choose the right product or size?
How do I choose the right product or size?
We recommend reviewing the product description and size information provided on the product page. If you need help, feel free to contact us at hello@comsfit.com.
Are product colors and details exactly the same as shown online?
Are product colors and details exactly the same as shown online?
We do our best to display our products as accurately as possible. However, slight differences in color or appearance may occur due to screen settings, lighting, or photography.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept various payment methods, including major credit cards, debit cards, and digital payment options like PayPal. You will see the available options at checkout.
Is checkout secure?
Is checkout secure?
Yes. Our checkout process is secure and uses encryption to protect your payment and personal details. We work with trusted payment providers to ensure your information is safe.
How can I contact COMSFIT?
You can contact us at hello@comsfit.com for any questions or support inquiries.
How long does it take to get a reply?
We aim to respond to all inquiries within 24–48 business hours.
What information should I include when contacting support?
To help us assist you faster, please include:
- Your full name
- Your order number (if applicable)
- The email used for the order
- A clear description of your issue or question
Still need help?
If you could not find the answer you were looking for, please contact our support team:
📍 Address: 1942 Broadway Street, Boulder, Colorado 80302, United States.
📞 Phone: +1 (970) 299 3102
✉️ Customer Support Email: hello@comsfit.com
🌐 Website: https://comsfit.com
⏱ Response time: 24–48 business hours
We are here to assist you with order support, shipping questions, returns, and general product inquiries.